¶ Support & after-sales
Send a support request with the details and logs that help explain the problem.
¶ Contact official support
¶ Logs for support
¶ Prepare these details before sending a request
- Exact scanner model, software or app version, operating system and connection method.
- Steps that trigger the problem, the full error message, when it happened and what you have already tried.
- Photos or video of the issue and logs from that time; include CPU, GPU and RAM details for computer issues.
- For after-sales requests, provide the serial number and proof of purchase when support asks for them.
Privacy: send serial numbers, orders, logs and project files privately through the ticket portal or email, not publicly. Redact unrelated personal details first. Support confirms after-sales options based on your order and local policies.