¶ 1. Able to upload Log
If you click "Upload Log" on the software, please contact customer service (cs@creality.com) and provide the scanner SN code.
¶ 2. Unable to upload Log
If you fail to click "Upload Log" or cannot provide it, provide it to customer service (cs@creality.com) according to the following template.
¶ 2.1 Computer configuration
Windows或Mac系统Windows or Mac OS version /CPU model /GPU model /RAM size
¶ 2.2 Scanner SN code
¶ 2.3 Invoice/order screenshot (order number required)
¶ 2.4 Problem detail description
¶ 2.5 Fault Picture/video 【 Very important 】
¶ 2.6 Provide Log
Windows log path is as follows
MacOS log path is as follows
From Finder->Document->CrealityScan, find the scan_log file with the latest date and time, ScannerStreamSDK.log and alog.txt
