¶ Solve a problem
Cannot connect, having trouble scanning, or need more help? Start with the option that matches your needs.
¶ What help do you need?
Troubleshooting guidesStart with what you see: connection, tracking, calibration or software errors.→
Common questionsFind general answers, then check the FAQ for your exact scanner.→
Recovery & repair guidesLocate existing projects, fill mesh holes or address a model-specific update issue.→
Support & after-salesSend a support request with the details and logs that help explain the problem.→
¶ Quick help by symptom
Cannot connect or detect →Tracking loss or duplicate data →Calibration and board questions →Installation or memory errors →
Not sure where to start? Note the step where things go wrong, your exact model and any error message. Contact support if you still cannot identify the issue.
¶ Still need help?
Tell the official support team what happened and include the details you have collected.