¶ 1. Phenomenon Description
“Error, key: 2001, unknown exception” pops up on the screen.
¶ 2. Cause Analysis
¶ 2.1 Main thread error, program crashed
¶ 2.2 Internal error, need to get the log to locate the problem
¶ 3. Troubleshooting and Solution
¶ 3.1 Restart the printer
¶ 3.2 Export logs to the developer for analysis
If it occurs during the boot process, please follow the steps to skip self test.
After checking the above steps, if the problem still cannot be solved,contact after-sales service cs@creality.com,please