¶ Creality Wiki Introduction
¶ What is Creality Wiki?
This is a comprehensive online official knowledge base resource platform dedicated to providing product support services for Creality users. We cover the following product categories:
• FFF (Fused Filament Fabrication) 3D Printer
• Resin 3D Printer
• Laser Engraver
• 3D Scanner
• Software
¶ What can Creality Wiki provide?
• Detailed product manual and operation guide
• Illustrated troubleshooting solutions
• Clear step-by-step software tutorials
• Easy-to-understand after-sales video tutorials
• 24/7 responsive online customer support
• Direct access to product parts and accessories in Creality store
• Active and interactive user forums and blog community.
¶ How to use Creality Wiki?
¶ A. Web User Guide
1. For the best reading experience, we recommend setting your browser's zoom level to 90%-100% and using the latest version of your browser.
2. Enter "Creality Wiki" directly in your web browser to access the Creality Wiki homepage, which is your starting point for finding all product information.
¶ How to browse content:
¶ Use the left navigation bar
You can quickly find corresponding series, models, software, and general documentation content through the navigation menu directory.
¶ Browse via homepage
• Scroll through product images on the homepage
• Click the hyperlinks below each product image
¶ Use search function
• Enter the product name or model in the search box at the top of the page
• The system will display relevant search results for you to choose from
¶ B. Mobile App User Guide
Enter Creality Wiki in your mobile browser to visit the Creality Wiki homepage, which is your starting point for finding all product information.
¶ How to browse content
¶ Use the left navigation bar
You can quickly find corresponding series, models, software, and general documentation content through the navigation menu directory.
¶ Browse via homepage
• Scroll through product images on the homepage
• Click the hyperlinks below each product image
¶ Use search function
• Enter the product name or model in the search box at the top of the page
• The system will display relevant search results for you to choose from
¶ Mobile App Features:
• Scan QR code: Use your phone to scan the QR code on the product to directly access the corresponding product documentation page.
• Responsive design: The page will automatically adapt to your phone screen size to ensure the best reading experience.
• Smart online customer service: Same as the web version, click the icon in the lower right corner to use
¶ C. Interactive Function User Guide
¶ 1. Comment Function:
• You need to register a Wiki account first
• After logging in, you can leave comments at the bottom of the article to share your thoughts or experiences
¶ 2. Online Customer Service Platform:
• Click the customer service icon in the bottom right corner of the page.
• Log in with your Creality Cloud account (if you don't have a Creality Cloud account, you need to register first) .
• After logging in, you can start chatting with the online customer service for immediate assistance.
¶ Online Service
¶ When to use online services?
• When you want to know about the latest product order status
• When you encounter questions not answered in the documentation
• When you need quick access to product information or troubleshooting advice
¶ How to use online service?
¶ For General request
- Please clearly describe your needs.
If you have already purchased, please probide:
- A screenshot of your complete purchase link and the order receipt/invoice (it's a prove of warranty).
- A picture of the SN code (it's a bar code sticking on side of the printer /control box/about tab in the Sonicpad)
¶ For technical issues
You can refer to this Wiki document “Feedback Guidance on Device Faulty” for reference. Before you contact us, please provide key information.
- Please clearly describe your device issue.
- Provide specific product model, SN code, firmware/software version, .
- Provide Gcode file/3mf file/test file.
- Provide warning message/error code/logs.
- Share the faulty pictures or videos, and any solutions you have already tried.
Please wait patiently for online analysis and response. If the answer is unclear, you can ask follow-up questions or rephrase your question.
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¶ Conclusion
We hope this detailed guide will help you make full use of all features in Creality Wiki. Whether you're looking for product information, solving technical issues, or learning new 3D printing skills, Creality Wiki is your reliable assistant. If you encounter any difficulties during use, remember our AI customer service is always here to help. We wish you a pleasant experience and enjoy the fun of creation!