Fault Code:
01001049、01001049、04010101、04012101、04020101、04022101、04030101、04032101、04040101、04042101、04050101、04052101、04060101、04062101、04070101、04072101、04080101、04082101、04090101、04092101、04100101、04102101、04110101、04112101、04120101、04122101、04000101、04002101
Check the power connection → Confirm that the power cord is securely plugged in and the outlet has power
Check the power switch → Confirm that the power switch on the back of the device is turned on
Check the power indicator → See if the device has a power indicator lit up
Disconnect all peripherals → unplug USB drives, accessories, etc., leaving only essential connections
Wait 30 seconds to restart → Turn off the device, wait 30 seconds, then turn it back on
Check the fuse → If the device has a fuse, check if it is blown
Contact After-sales Service → If the above steps are ineffective, export device logs and contact after-sales service
Fault Code:
01001005、01001606、01001608、01001609、01001615、01001618、01001046、01001611、01001055
Check the protective cover → Ensure the protective cover is fully closed
Check for obstacles → Check if there are any obstacles in the moving path of the laser head
Manually move the laser head → Manually move the laser head to the center of the workbench on the control panel
Clean limit switches → Check and clean the X/Y/Z axis limit switches
Restart the device → Turn it off, wait 30 seconds, then turn it on again
Restore Factory Settings → Select "Restore Factory Settings" in Settings
Check the wiring connections → Check the wiring connections of the motor and limit switch
Contact after-sales service → If the above steps are ineffective, export device logs and contact after-sales service
Fault Code:
01001601、01001603、01001611、01001056、01001055
Perform a reset operation → Click the "Reset" button on the control panel
Check safety door → Confirm that the protective cover is fully closed
Check the limit switch → Check if the limit switch is stuck by foreign objects
Restart the device → Turn it off, wait 30 seconds, then turn it on again
Contact after-sales service → If the above steps are ineffective, export device logs and contact after-sales service
Fault Code:
01001302、01001305、01001306、01001307、09012008、09012009、09032001
Check file format → Confirm that the file is in a supported format such as.gcode,.nc, etc.
Reinsert the USB drive → Remove the USB drive and reinsert it, or replace the USB drive
Check the file path → Ensure that the file path does not contain Chinese characters or special characters
Re-export the file → Use software such as LightBurn to re-export the processing file
Check the USB drive format → Confirm that the USB drive is in FAT32 or exFAT format
Simplify file name → Change the file name to English or numbers
Check file size → If the file is too large, try processing it in batches
Contact after-sales service → If the above steps are ineffective, export device logs and contact after-sales service
Fault Code:
01001001、0100100、01001019、01001039、01001011、01001020、01001021、01001022、01001023、01001024、01001025、01001026、01001027、01001028、01001029、01001030、01001031、01001032、01001033、01001034、01001035、01001036、01001038、01001040、01001042、01001048、01001303、01001304、01001316、01001317
Re-export the file → Use software such as LightBurn to re-export the processing file
Check design documents → Check if the original design documents contain errors
Simplified Design → Split Complex Design into Multiple Simple Parts
Update software version → Update design software such as LightBurn to the latest version
Change export settings → Try different Gcode export settings
Check file encoding → Ensure the file is saved in UTF-8 encoding
Contact software customer service → If the issue persists, contact design software customer service
Contact After-sales Service → If the above steps are ineffective, provide the error file and export device logs to contact after-sales service
Fault Code:
01001306、01001308、01001307、01001314、01003301、01003302、01003303、01003304、09012015、09012016、09012017、09012018
Restart processing → Attempt to restart the processing task
Simplify design documents → Break down complex designs into multiple simple parts
Clean device memory → Delete unnecessary historical files and cache
Check the USB drive connection → Ensure the USB drive is stably connected and do not unplug it during the processing
Reduce processing speed → Reduce processing speed in the software
Update Firmware → Check and update the device firmware to the latest version
Check network connection → If it is network transmission, check network stability
Contact after-sales service → If it frequently interrupts, export device logs and contact after-sales service
Fault Code:
01001601、01001322、01001602、01001045、01001612、01001015、01001010、01003007、01001316
Perform a reset operation → Click the "Reset" button on the control panel
Manually move the laser head → Manually move the laser head to the center of the workbench
Check Limit Switch → Check if the Limit Switch is Incorrectly Triggered
Check Gcode Range → Check if the processing file exceeds the device's Scope of Work
Adjust the machining position → Adjust the machining position to the center of the workbench in the software
Check device calibration → Check if the device has completed calibration
Contact after-sales service → If it occurs repeatedly, export device logs and contact after-sales service
Fault Code:
01001318、04012002、07001001
Immediately cut power → Immediately turn off the device's power switch
Check for fire → Confirm there is no open flame in the processing area and wait for it to cool down
Check materials → Check if the processed materials are suitable for laser processing
Cleaning Equipment → Clean dust and debris inside the cleaning equipment
Check ventilation → Ensure good ventilation in the processing area
Reduce power → Reduce laser power and try again
Replace materials → Replace with non-flammable materials
Fault Code:
04011004、04011020、04132002、04011021、04130001
Pause Processing → Immediately pause the current processing task
Open the protective cover → Open the protective cover to help dissipate heat
Check the fan → Check if the device fan is working properly
Check the ambient temperature → Ensure the device is placed in a well-ventilated environment
Wait for cooling → Wait for the device to cool down naturally
Reduce power → Reduce laser power and try again
Check the cooling system → Check if the heat sink and fan are functioning properly
Fault Code:
04011000、04012202、01001320、04012006、04012008、04012009、04010202、04012201、04181002、04182003、01001323、07022120、07022122
Restart the device → Turn it off, wait 30 seconds, then turn it on again
Check the connection → Check the connection cable between the laser module and the motherboard
Clean Interface → Clean the interface and contacts of the laser module
Check the power supply → Check whether the power supply of the laser module is normal
Reinstall the module → Reinstall the laser module to ensure a secure connection
Check the module temperature → Wait for the laser module to cool down and then retry
Check USB Key → If prompted for a missing USB Key, please insert the correct USB Key
Contact After-sales Service → If the above steps are ineffective, export device logs and contact after-sales service
80% of temporary failures can be resolved by restarting.
You can select "Restore Factory Settings" in the touch screen settings.
If the problem persists, please follow the steps below to export the log and submit it to after-sales service:
Go to 【Settings】→【System】→【Export Logs】.
Send the log file to the after-sales email address, and attach the fault code and description.
Email: Information to be provided: fault code, device SN, operation steps, and log file.