The problem of the printer showing zero degrees on both the hotend and heated came from a communication failure from the motherboard to the hotend adapter board.
To address this issue, we kindly request that you perform the following steps while powered off
1.Check the connection:
Please inspect the connections between the nozzle adapter board and the hotend sideboard. Ensure that the connection wires are securely plugged in and not loose or disconnected.
2.Reconnect the wires:
If you find any loose or disconnected wires, Or if it's plugged in but it persists, carefully reconnect them to their respective ports. Ensure a proper and secure connection.
Root cause： The Z-axis tray fixing screw is not tightened properly, resulting in looseness.
Troubleshooting and solutions：1. Please kindly inspect the fastening condition of the screws on the machine platform, and tighten them if any looseness is found.2. We suggest that you adjust the wiping nozzle parameters or disable the function in the slicing software when dealing with the model retraction.
Root cause:
1.Printing with ordinary consumables in high-speed mode
2.Improper slicing parameter settings:
Troubleshooting and solutions:
1.We suggest avoiding using high-speed mode when printing with ordinary consumables to prevent affecting print quality. If high-speed mode is necessary, consider replacing it with appropriate high-speed printing consumables.
2. We recommend checking the slicing parameter settings to ensure they match the printing consumables and printing models used. If problems persist, please contact our service team for further assistance.
Please allow the printer to complete the self-check process. Once the self-check is complete, Please restart the printer.
This can help refresh the system and potentially resolve any minor issues that may be affecting its performance.
Check the firmware version installed on your printer. If your current firmware is not up to date, we advise updating it to the latest version. Please note that when upgrading to firmware version 1.2.9.12 for the first time, the printer will require a restart. However, subsequent firmware updates will not require this step.
Please contact online support to solve the problem.
How to get Creality online support
1.Verify that your printer is connected to the internet. If it is already connected, try disconnecting from the current Wi-Fi network.
2.After restarting the printer, reconnect to the network and attempt to update the firmware once again. This process can help ensure a stable internet connection for firmware updates.
3.If you are using an Android smartphone, try creating a hotspot from your device. Connect your printer to the hotspot and check if it can detect the latest firmware and perform the update successfully. Please note that when creating a hotspot using an iPhone, the default, encryption method is WPA2.AES, which may not be compatible with the printer. Therefore, we recommend using an Android device for this step.
4.Alternatively, you can visit our official website www.creality.com / www.crealitycloud.com, and download the latest firmware onto a USB flash drive. Insert the USB drive into your printer and initiate the firmware update process from the printer's menu. This method allows you to update the firmware directly from the USB drive.
1.Please try restarting your printer. Sometimes, a simple reboot can help resolve minor issues and restore normal functionality.
2.Verify that your firmware is up to date. It is important to ensure that you are using the latest firmware version, as updates often include bug fixes and improvements. Please check the official Creality website for the most recent firmware release compatible with your printer model.
3.Check the communication between the nozzle and the mainboard. Start by disconnecting and reconnecting the connection cable. Additionally, observe the blue indicator light on the nozzle's small board. It should remain illuminated constantly. If you have a multimeter available, you can set it to the buzzer mode and test for continuity between the terminals at both ends of the connection cable. If there is no continuity, it may be necessary to replace the connection cable. Once the cable issue has been ruled out, we may proceed with replacing either the nozzle's small board (2101020226) or the mainboard (4002020063).
If you need these parts, please contact the Creality Services team How to get Creality service.
1.Please verify if your firmware is up to date. Early models were shipped with firmware version 1.2.9.5, which may result in Z-axis motor steps being missed. We recommend updating to the latest firmware version, as it includes the necessary fixes to address this issue.
2.During the device's self-leveling process, if you find that the platform board does not stop moving or descending when using the leveling tool, we will provide you with a replacement strain gauge(3205990398). This will ensure the proper functionality of the leveling system.
If you need these parts, please contact the Creality Services team How to get Creality service.
If any of the problems arise and cannot be resolved:
Please visit https://www.crealitycloud.com/product, click “Products" select the right model, and then click “Related" to view the tutorials on after-sales service;
Or directly contact our after-sales service center via online service channels (See How to get the official Creality service).