If using a desktop computer, it is recommended to connect to the USB 3.0 port on the back of the main unit (USB 3.0 and above ports ar usually blue or red).
Confirm that the system used is Windows 10/11 64-bit.
The entire installation path for the scanner software Creality Scan must be in English.
Check whether the computer configuration meets the minimum configuration requirements of the scanner;
Please make sure to use the provided power adapter and make sure it is connected properly;
Open the Windows Device Manager and check if there is a "CR-Scan Otter (or Raptor).." under "Cameras".
Open windows Settings-Privacy-Camera, confirm whether the system camera permission is enabled, and ensure that desktop applications have permission to access the camera.
Check whether the computer configuration meets the minimum configuration requirements of the scanner,
Please make sure to use the provided power adapter and make sure it is connected properly;
Update the scanner to the latest firmware version
Use a separate USB Type A to Thunderbolt or USB3 adapter, Avoid using multi-functional, multi-device USB-C adapter.
lnstall CrealityScan directly in the App directory, Do not install it in a sub-directory under the App directory.
You can try to quickly re-insert the USB cable, or first connect the USB cable to the USB 3.0 interface on the PC, and then connect it to the USB-C interface of the scanner.