The servo motor is not correctly recognized by the software, possibly due to a damaged servo board, abnormal motor wire connection, or a fault in the servo motor itself. In this case, the system triggers an error to prompt checking of related components.
First, check the screen to see which axis is reporting an error in the pop-up window:
Check motor wire connection: Confirm if the motor wire plug is securely connected to the servo board. Check if the cable is broken, bent, or otherwise damaged.
Inspect the servo motor board: Check if there are signs of burnout or looseness on the servo board. If there is obvious damage to the servo board, the servo motor needs to be replaced. Please contact cs@creality.com to replace the servo motor.
Test the servo motor: Connect the servo motor to another normally functioning port to verify if it's a fault with the motor itself. If the motor doesn't work properly, please contact cs@creality.com to replace the servo motor.
Restore factory settings: If no abnormalities are found in the above issues, try restoring the machine to factory settings and restarting to rule out software configuration problems.
Check which motor (X/Y/Z/E axis) is showing an error in the pop-up window, then investigate the error for this motor.
Pause machine use: Turn off the power to ensure safety before inspection.
Check connections and components: Inspect the motor, cables, and mainboard for looseness, damage, or incorrect connections.
Try replacement testing: Replace abnormal parts with normal ones to verify the source of the fault.
Restart the device: After resolving the issue, restart the machine to confirm if the fault has been resolved.