¶ 1. Phenomenon Description
The screen displays "Error, key: 2514, Unknown Exception"
¶ 2. Cause Analysis
The name of the gcode file exported by the customer contains special symbols, causing the parsing to fail.
¶ 3. Troubleshooting and Solution
If the customer exported the file, it can be renamed. Try to use simple names without special symbols or characters. It is recommended to name directly with numbers
- After checking the above steps, if the problem still cannot be solved,contact after-sales service cs@creality.com,please