¶ Troubleshooting and solution
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- Verify that your printer is connected to the internet. If it is already connected, try disconnecting from the current Wi-Fi network.
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- After restarting the printer, reconnect to the network and attempt to update the firmware once again. This process can help ensure a stable internet connection for firmware updates.
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- If you are using an Android smartphone, try creating a hotspot from your device. Connect your printer to the hotspot and check if it can detect the latest firmware and perform the update successfully. Please note that when creating a hotspot using an iPhone, the default, encryption method is WPA2.AES, which may not be compatible with the printer. Therefore, we recommend using an Android device for this step.
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- Alternatively, you can visit our official website www.creality.com / www.crealitycloud.com, and download the latest firmware onto a USB flash drive. Insert the USB drive into your printer and initiate the firmware update process from the printer's menu. This method allows you to update the firmware directly from the USB drive.