- Network issues
- Slicing software issues
- Network signal interference
- Slicing software updated to the latest version
- Confirm whether the machine is connected to the network and whether the machine information interface has an IP Address
- Whether it is a 2.4Hz network, try using a hotspot on your phone
- Ping the printer IP on the computer to see if the ping is successful. If the ping fails, it is a LAN problem. Make sure the printer and the computer are on the same LAN. If the ping is successful, it is a slicing software problem (If this fault still occurs after updating to the latest version of the software, please return the faulty video information.)
(If there are multiple machines, add the following steps to troubleshoot)
- Use the Creative Cloud APP to connect two machines separately to see if it is normal
- Whether the IP addresses of the two machines are on the same network segment
- Then turn off one of them and connect to search to see if it is normal. You need to search several times
- Take a photo and send back the firmware version