¶ 1. Export to USB Drive Locally
- Insert the USB drive.
- Click Help - Log - Export Log.
3. Click Export and wait for the log export to complete.
Note: Depending on the size of the log, it may take up to 10-15 minutes to export, please be patient.
4. Send the log on the USB drive to customer service.
¶ 2. Upload Log to Creality Cloud
Before performing this operation:
Ensure the printer is connected to the network and bound to Creality Cloud.
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1. Click Help - Log - Upload Log
2. Enter the Creality Cloud APP or PC web page, go to Workbench - Copy Device ID, and provide the Device ID or User ID to customer service.
