¶ Phenomenon description 1
The first layer of the printed model is not sticking on the platform or the nozzle is scraping the platform.
¶ Cause analysis
The Z-axis compensation value provided after automatic height detection deviates from the actual distance.
¶ Troubleshooting and solution
- Adjust the Z-axis compensation slightly when printing the first layer;
- Upgrade the firmware to version 1.0.4 or above.
¶ Phenomenon description 2
The first layer print in specific area does not adhere / nozzle scraping the platform; leveling data deviation is too large.
¶ Cause analysis
X-axis assembly offset, hot bed deformation, and slide plate deformation due to transportation reasons.
¶ Troubleshooting and solution
- Check whether the X-axis leveled, hot bed, and slide platform are deformed.
- Adjust leveling data.
Please refer to the after-sales tutorial for specific operation steps：https://www.youtube.com/watch?v=iaExzAYR_Fo
- After checking the above steps, if the problem still cannot be solved, please contact after-sales service cs@creality.com
Note: In both cases, it is necessary to inspect in advance whether there are residues in the nozzle and platform, especially the lower left corner of the platform.