¶ Preface: The machine is stuck on the self-test interface at startup and cannot enter the main interface. In such situations, it is necessary to bypass the self-test and export the log for customer service to analyze the cause.
Select Display File Extensions
Open the USB Disk, click on 'View,' and check the 'File Extensions' option.
Create a debugmode_JumpSelftest text file in the root directory of the USB drive (be sure to remove the file extension).
Insert the USB Disk into the machine, and the machine will skip the boot interface upon restarting.
Now, you can refer to the log export tutorial to export the log and send it to customer service.