¶ Preface
The machine is stuck on the self-test interface at startup and cannot enter the main interface. In such situations, it is necessary to bypass the self-test and export the log for customer service to analyze the cause.
¶ 1. STEP 1
Select Display File Extensions
Open the USB Disk, click on 'View,' and check the 'File Extensions' option.
¶ 2. STEP 2
Create a debugmode_JumpSelftest text file in the root directory of the USB drive (be sure to remove the file extension).
¶ 2.1 Open the USB Disk, right-click mouse, and create 'New Text Document.'
¶ 2.2 Once created, rename the text file to 'debugmode_JumpSelftest.'
¶ 2.3 Rename it again to delete the '.txt' file extension
¶ 2.4 Completion
¶ 3. STEP3
Insert the USB Disk into the machine, and the machine will skip the boot interface upon restarting.
¶ 4.STEP 4
Now, you can refer to the log export tutorial to export the log and send it to customer service.