Q: Does Ender-3 v3 SE support online printing?
A:Support. If you connect other non-official external equipment to print, the machine port has a short circuit and other problems, which will cause damage to the machine.
Q: The printing curve model appears to have an uneven surface, while other shape models do not appear this problem.
A: Turn off the overhang deceleration in the slicing software.
Q: Other filaments can be printed well by Ender-3 v3 Plus, except for ABS filament. Why does it not stick only when printing ABS?
A: It is recommended that you add a heat shield (for some models).
Q:First layer non-stick leads to poor printing effect, how to solve?
A: It is recommended that you use Creality slicing software to select the default parameters of the corresponding filaments. You need to clean the nozzle and the platform, adjust the level again, and the Z-axis compensation. If the model does not stick, you can also spray glue on the corresponding printing plate.
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Q: What can I do if there is a problem of layer misalignment or the printer has exception during printing? (Suitable for gantry type Printers)
A: Hello, there is a problem with printing staggered layers. You can adjust the belt to maintain a moderate tension.
You can also pinch the Y-axis belt tightly, manually move the hot bed back and forth to check whether there is shaking, which means that the bottom screw is loose, unscrew the four screws on the hot bed, and tighten the two screws fixing the Y-axis belt pressing block in the middle.
The printing position of the model you place is relatively close to the edge of the platform, and try not to move too far to the edge when slicing.
The printing speed, acceleration, and deceleration of the model will also leads to layer misalignment. If it is too fast, the original speed can be reduced 25%. It is recommended to use the default parameters of latest version official slicing software.
Q: Ender series printer: The gap between the gantry and base is too large to be aligned.
A: If the gantry frame is die-cast, there will naturally be adduction, which is inevitable. You need to move the X-axis down so that the gantry is open.
Q: The K Series /Ender Series /CR series printers have abnormal sounds while printing..
A: You need to confirm whether the abnormal sound comes from the fan, check whether there is any foreign matter in the fan, and clean up. If the abnormal noise comes from the corresponding fan, replace the fan.
Power off the printer, move the XYZ axis manually, and determine whether there is an abnormal sound. If there is an abnormal sound, the belt and pulley need to be adjusted again to maintain moderate tension.
To determine whether the abnormal sound comes from the motor, you need to check whether the motor cable and adapter port are properly inserted.
Q: The K series/Ender series/CR Series printers: X/Y axis movement runs lag while printing.
A: You can determine whether the screw is deformed. Check the idler caused by problems (you can remove the belt at both ends of the hotend and manually move the test);
Dirt on the optical shaft will also lead to high resistance; use a dust-free cloth or rag to wipe the optical shaft clean; apply grease;
The holes of the fixed blocks at both ends of the X-axis of the machine are different, resulting in the two optical axes not being parallel. You can remove the optical axes and roll them on a flat table to verify, and use calipers to measure whether the distance between the two optical axes is consistent.
Q: The screen displays: 2021, an unknown exception.
A: Hello, you need to restore factory settings, clean the hot bed and nozzle before printing to keep them clean, check whether CR-Touch can extended normally before leveling. If not, please replace CR-Touch.
If CR-Touch is normal, observe whether the nozzle touches the hot bed first, re-check the X-axis level, and assemble CR-Touch.
Observe whether the wiring sockets at both ends of the CR-Touch are loose and reinsert them tightly. Remove and insert the cable connectors at both ends of the CR-Touch, and apply glue to the positions of the wires to prevent them from falling off.
Q: Replace the CR-Touch and the height module. No error is reported on the screen, and the machine is still faulty.
A: When Z-axis returns to homing, you can touch the probe of CR-Touch in advance to confirm whether CR-Touch returns to homing normally.
Touch CR-Touch in advance. If the CR-Touch homing is normal, you need to reassemble. Normally, the probe of CR-touch protrudes more than the nozzle; If the CR-Touch homing is abnormal, for example, the probe stops or the CR-Touch indicator is abnormal, which indicates CR-Touch is faulty.
Q:Does the 1.4.2.7 mainboard firmware support temperature differ from the manual?
A: Hello, 4.2.7 mainboard firmware is capable of supporting temperatures up to 260 degree. However, the manual shows 250 degrees because it is shipped with the factory standard mainboard, and it can only reach 250. (This is a publicity issue, and we have corrected it.)
Q: After replacing the hotend kit, the screen displays the temperature as 260 degrees.
A: It is recommended that you use a multi-meter to measure whether the thermal has a resistance of nearly 96 kilo ohms (not all models); if there is, the thermal is normal; replace the hotend plate; if there is no resistance of nearly 96 kilo ohms, you can confirm the thermal problem.
Q: Can the nebula screen modify the temperature of the nozzle?
A: The temperature of the nozzle can be modified in the nebula screen settings.
Q: Creality Space Dryer V2.0 humidity always displays 55%?
A: You open the lid of the drying box one or two hours later and observe whether the dryer shows the ambient humidity at that time.
Manually set the drying temperature to 65 °C and the drying time to 2 hours. Check whether there is hot air coming out of the outlet. If there is hot air, you can cover it and wait for five minutes to see whether the humidity decreases significantly.
If the above solution still does not solve the problem, you can contact after-sales service to provide the SN and version of the drying box. (To obtain the firmware version of the dryer box, you need to press and hold the Settings and power-on buttons at the same time to display the firmware version.)
Q: The printer’s nozzle temperature is too low and stops working, and the preheating temperature does not reach the preset value.
A: You need a multimeter to measure whether the voltage of the main board nozzle heating port is normal when heating.
Q: Does the printer support the ASA-CF filament? This filament is not available in the slicing software.
A: It mainly depends on the temperature of the filament. It is supported by the following requirements: the melting temperature of the filament < 300 degree, the required temperature of the hot bed < 100 degree, and the diameter is 1.75 mm. Provided that the printing parameters you need to test the setting.
The machine product warranty is one year, excluding easily damaged and consumable parts, gift accessories, and consumable accessories.
Please check the parts list in the manual after receiving the machine product. If any gifts are missing or have quality issues, you can contact Creality after-sales (cs@creality.com) within seven calendar days from the date of receipt to request a replacement or exchange.
Q: What is Covered about the warranty? (Warranty service within the warranty period)
A: After assessment by Creality official after-sales or authorized personnel, if it is confirmed that the product quality issue is not caused by human factors, free repair service will be provided for the product. If it is determined that the issue is caused by human factors and is not a quality problem, the user needs to bear the costs of replacement parts and other expenses involved in the repair process, but no repair fee will be charged.
Q: What is Not Covered about the warranty? (Repair outside the warranty period)
A: The customer shall bear all costs incurred during the repair process, including labor, parts, packaging, and round-trip shipping fees.
The following situations are not covered by the warranty:
Q: How to Make a Warranty Service Online?
Please register online at https://www.creality.com/pages/service-center with your model name/serial number, and proof of purchase.
Submit your service request online at https://www.creality.com/pages/service-center. Request with your latest contact information.
CREALITY senior service staff will contact you by email or phone. Most issues are rectified directly.
All work will be carried out by CREALITY or its authorized agents.
Q: How to Return and Refund?
A: For the E-Commerce platform, please apply for a return and refund from your purchase platform and may vary on different platforms, countries, and areas. Please contact your seller for more details.
For local distributors, please priorly contact our local seller for any return and refund and may vary in different countries and areas.
For any return, the product shall be carefully wrapped with no damage, All the items in the return package as a machine, accessory, tools shall be completely included. The cost shall be bear by the client for any missing parts in the return package.
Any refund or return shipping cost incurred by the wrong purchase or dissatisfaction shall be bear by the client.
CREALITY requires the return of any defect units before replacement. After receiving the returned unit, the new will be arranged.
Q: Can I enjoy Creality Technical Support Service?
A: Please enjoy our technical support after purchase the product while product documents as user manual attached in the SD card for instruction. Please provide the product Serial Number when applying for technical support online or by Email which is reached to CREALITY directly.