The user may be using an old version of the Scan Bridge with firmware version 1.1.2 or below, which may cause recognition problems.
Solution:
Use the latest PC software version CrealityScan_3.3.36 to connect to Raptor Pro via wifi, and upgrade the Scan Bridge firmware to Scan Bridge 1.1.3 or above to solve the problem.
Software download link: https://www.crealitycloud.com/downloads/software/creality-scan
Wireless controller firmware download link: https://www.crealitycloud.com/downloads/other/cr-scan