If you have forgotten your Sermoon P1 login password, you can reset it using the “Forgot Password” function.
Before starting, please prepare your device's SN (Serial Number). Take a photo of the SN label on the device and contact Customer Support cs@creality.com to obtain the reset key.
The white area in the image below indicates the location of the SN label on the Sermoon P1:
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¶ 🔧 How to Reset the Login Password
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Turn on or wake up the device and enter the password screen.
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If the “Forgot Password” button is not displayed, continue entering an incorrect password:
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3. After 3 consecutive incorrect password attempts, a lockout message will appear on the screen.
Enter an incorrect password 2 more times. The device will then be locked for 1 minute, and the “Forgot Password” button will appear in the lower-right corner.
Tap “Forgot Password”.
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- Quickly tap the area where “cs@creality.com” is displayed 10 times in succession. A new screen will appear, prompting you to enter a secret key.
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- Enter the reset key provided by Customer Support, then tap “Reset Password”.
Note: Please complete the activation within 3 days after receiving the reset key.
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- After verification, you will be taken to the password setup page. You can set a new login password or tap “Skip password setup” in the upper-right corner to skip it.
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- If you set a new login password, please make sure to record and save it securely to avoid forgetting it again.