1.Startup and Operation
(1) No response on startup
May caused by power drained: Use the original charger to charge for 15 minutes, then try again.
(2) System freezes or crashes after startup
System malfunction: Press and hold the power button for 8 seconds to force a restart; if it occurs frequently, restore to factory settings.
2.Performance and Maintenance
(1) Device overheats significantly during scanning
High computational load: This is normal. Avoid continuous scanning for more than 2 hours; ensure ventilation holes are not blocked.
(2) Battery life is shorter than advertised
High temperature: Avoid using the device in high-temperature environments.
1.Environment and Calibration
During scanning, frequent "Tracking Lost" prompts appear
Lighting/Texture Issues: Ensure the ambient lighting is even and soft, avoiding strong light or excessive darkness. The scanning area must have sufficient texture or feature points.
Improper Operation: Move the device slowly and at a constant speed. Do not move too fast or too close to the object.
Device Issues: Clean the lens; run the "Calibration" program in the system settings.
2. Objects and Settings
Scanning performance is poor for dark, reflective, or transparent objects
Material Characteristics: This is a common industry-wide challenge.
Solutions:
● Dark/Light-Absorbing Objects: Evenly apply matte white developer spray (scanning spray).
● Reflective Objects: Use developer spray; adjust the angle to avoid direct reflections.
● Transparent Objects: Use contrast-enhancing developer spray.
1. Data Quality
(1) Model surface has excessive noise or burrs
① Caused by ambient light interference, device shaking, or object material properties during scanning, resulting in significant noise in the raw data.
② Post-processing tools: Use the "Smooth" or "Remove Isolated" tool (start with mild settings).
Note: Excessive smoothing may result in loss of detail.
(2) Model has holes or is not watertight
Caused by limited scanning angles, surface reflections, or light absorption, leading to missing data in certain areas.
Solutions:
1) Use the "Hole Fill" function.
2) For small holes, select automatic filling; large holes require manual repair.
(3) Model mesh is overly dense or contains redundant faces
High-precision scanning generates an excessive number of triangular faces, resulting in large file sizes and lagging in subsequent software.
Solutions: Use the "Simplify" or "Smooth" tool.
Keypoint: Start with a higher simplification level and use the slider to preview the effect in real time, balancing accuracy and file size.
2. Performance and User Experience
Device lags or crashes when processing large models
Insufficient memory or GPU VRAM (especially in all-in-one devices), making it unable to handle massive mesh data in real time.
Solutions:
1) Use the simplification tool to reduce model complexity before processing.
2) Switch to processing on the PC with CrealityScan .
1.Wired Transfer
(1) Computer fails to recognize the device
Causes:
● Cable or port issues: Using a non-original cable or a computer port with insufficient/bad power supply may cause this issue.
Solutions:
1) Replace accessories: Use the original device cable or a USB cable that supports data transfer, and try switching to a different USB port on the PC (preferably a native port on the rear motherboard).
2) Check status: Select "Data Sharing" mode on the device screen instead of "Scan Connection."
(2)Transfer rate is low
Causes:
● Mismatched interface standards.
● High read/write activity running in the PC’s background.
● Large files (such as high-precision color models) inherently require more time to transfer.
Solutions:
1) Confirm interface: Insert the cable into the correct Type-C port on the PC.
2) Optimize background tasks: Close unnecessary software on the PC and pause real-time scanning by antivirus software.
2.Wireless Transfer
(1) Unable to detect the device or establish a connection
Causes:
● Network Environment: The device and PC are not on the same local network (not connected to the same Wi-Fi).
● Firewall/Network Policy: The PC firewall or corporate network blocks the transmission port.
● Device Service Not Enabled.
Solutions:
1) Network Check: Ensure both are connected to the same router; try disabling mobile hotspot networks.
2) Disable Firewall: Temporarily turn off the PC firewall for testing, or add the transfer software to the trusted list.
3) Enable Service: Confirm the "Data Sharing" function is enabled in the device settings.
(2) Transmission Interruption, Instability, or Failure
Causes:
● Weak or unstable Wi-Fi signal (e.g., too far from the router).
● High network interference (congested 2.4GHz band).
● Transmission file too large, exceeding cache or protocol limits.
Solutions:
1) Optimize Signal: Move the device closer to the router; or use a 5GHz Wi-Fi band (less interference, faster speed).
2) If the network environment is too slow, it is recommended to use wired transmission.
(3) Slow Wireless Transfer Speed
Causes:
● Limited Wi-Fi bandwidth (especially when shared by multiple users).
● Poor network path.
Solutions:
1) Bandwidth Test: Test the current network bandwidth before transferring.
2) Network Selection: Use the all-in-one device hotspot mode (bypassing the router) for faster and more stable speeds.
(4) Unable to Find Transferred Files
Causes:
● Unclear or overly deep save path on the PC.
● Files overwritten due to duplicate naming.
Solutions:
1) Optimize file save path on PC
2) Avoid duplicate file naming.
(5) Files Open Incorrectly on PC
Causes:
● File corruption due to interrupted transmission.
● The PC software is incompatible with the file format or version. It is recommended to download the latest version from the official website.
Solutions:
1) Transfer the file again
2) Go to the official website to download the latest version of PC software.